EXCHANGE / RETURN POLICY 

Contractual withdrawal right

As a consumer, you can return any product to us (except for the products mentioned in the clause below, for which the right of retractation is excluded within 14 days by invoking a valid reason. the withdrawal period expires after 14 days from the date on which you or a third party you have designated comes into the physical possession of the goods or, in the case of more than one product forming part of the same order, Delivered separately, after 14 days from the date on which you or a third party you have designated comes into the physical possession of the last product ordered.

To claim your right of exchange or return, please inform the DILEK YAMAKOGLU team of your decision by a written declaration (by message via the WhatsApp application). You can contact our customer service at +90 553 919 04 56.

The withdrawal period is respected if you send your message informing us of your decision to exercise your right of withdrawal before the expiry of this withdrawal period.

The products must be returned within 14 days of the communication of your decision to retract to the address we will give you when you request a return. Direct costs incurred following the return of products will be your responsibility. No refund is made directly to a bank account, the refund is in the form of credit bill to use on our website, which we transmit to you upon receipt of your return.

In case of return of products realized under the contractual right of withdrawal after the expiry of the legal withdrawal period, returns of products will not be accepted and no credit or refund can be claimed.

Common provisions

You will not have the right to withdraw from the Contract if it concerns the delivery of one of the following products: Personal products such as burkinis, pareo, hijabs, turbans, hair tie and under hijab puff, hat, set boxes, accessories (earrings, necklaces, bags ...) could not be returned for reasons of hygiene or health protection. For information, sales / discounted items are neither returned nor exchangeable.

 Your right to withdrawal from the Contract will only apply to products that are returned under the same conditions as you received them. No refund will be granted if the product has been used after being opened, if it is not in the same conditions as at the time of delivery or if it has been damaged. You are therefore requested to take good care of the product (s) in your possession. Please return the products using or including their original packaging, instructions, and any other documents, if any, accompanying these products.